Privacy Policy

PixExperts.ai is a product of Color Experts International, Inc., a photo editing and graphic design company registered in Virginia, USA (Registration No. 07548969) and in London, UK (Company No. 16336245). Our registered address is 358 Foxridge Dr SW, Leesburg, Virginia 20175, United States.

For any privacy question, contact us at info@pixexperts.ai.

We collect only the information we need to give you a quote, free trial, complete your order, and support your account.

Information you give us. This includes your name, company name, email address, phone number, website, and any details you share when you request a quote, place an order, start a free trial, or contact us. It also includes any notes or instructions you send with your project.

Images and files. We collect the photos and files you upload for editing, along with the instructions attached to them.

Payment information. When you pay, we collect the details needed to process the payment. Card payments are handled by secure third-party payment processors. We do not store full card numbers on our systems.

Information we collect automatically. When you visit our website, we may collect your IP address, location, browser type, device information, pages viewed, and how you interact with our website. We collect this through cookies and similar tools.

We, PixExperts.ai, use your information to:

• Prepare quotes and estimates
• Process and deliver your orders
• Handle revisions, refunds, and support requests
• Manage your account, credits, and invoices
• Send you order updates and replies to your messages
• Improve our website and services
• Send you marketing messages, where you have agreed to receive them
• Meet our legal and accounting duties

We do not use your images and other information to train AI models.

Where the law requires a legal basis, we rely on the following: performing our contract with you to deliver services you ordered; your consent, for example for marketing emails or non-essential cookies; our legitimate interests in running and improving our business; and compliance with legal duties such as tax and accounting rules.

We take the security of your files seriously. Your images are encrypted in transit and at rest. We work under a formal Data Processing Agreement, and we sign a non-disclosure agreement (NDA) as standard with our clients on request. We limit access to your files to the staff who need it to complete your work.

No method of storage or transmission is completely secure, but we use strong measures to keep your data safe.

We permanently delete your uploaded images and edited files 60 days after delivery, unless you ask to keep them for a short time. We preserve account and billing records for as long as needed to run your account and to meet legal, tax, and accounting requirements.

We never sell your personal information. We share it only in these cases:

Service providers. We use 100% trusted third parties for tasks such as payment processing, cloud storage, file transfer, and email. They may access your data only to do their work for us and must keep it secure. We may share information when the law requires it, or to protect our rights, safety, or property.

Our website uses cookies and similar tools. Some are needed for the site to work smoothly. Others help us understand how the site is used or support marketing. You can control cookies through your browser settings. Turning off some cookies may affect how the site works. (We use this for managing user cookies — you can turn essential cookies on or off using the cookie consent popup.)

You may send us files through third-party tools such as cloud FTPs (GCP, AWS, etc.), Dropbox, Google Drive, WeTransfer, and similar services. Our website may also link to other sites. This Policy does not cover those tools or sites. Please review their own privacy policies before using them.

We operate in the United States, the United Kingdom, and other locations. Your information may be processed in countries outside your own. Where required, we take steps to make sure your data is protected when it is transferred across borders.

Depending on where you live, you may have the right to:

• Ask what personal data we hold about you
• Ask us to correct data that is wrong
• Ask us to delete your data
• Object to or limit how we use your data
• Ask for a copy of your data in a portable form
• Withdraw consent you have given, such as for marketing

To use any of these rights, email us at info@pixexperts.ai. We will respond within the time the law allows. We may need to confirm your identity first.

If you are in the EU or UK, we handle your data in line with the GDPR. If you are in California, you have rights under the CCPA, including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

If you receive marketing emails from us, you can opt out at any time using the unsubscribe link in the email, or by contacting us. Even if you opt out, we will still send you service messages about your orders and account.

Our services are for businesses and adults. We do not knowingly collect personal data from children under 16. If you believe a child has given us data, contact us and we will delete it.

We may update this Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of our website or services after a change means you accept the updated Policy.

If you have questions about this Privacy Policy or how we handle your data, please contact us via email at info@pixexperts.ai or the address below.

Color Experts International, Inc.
358 Foxridge Dr SW, Leesburg, Virginia 20175, United States
Phone: +1 757 540-5884 (USA) · +971 50 2036 939 (UAE)