1. Overview
If you're not satisfied with your purchase, please contact our support team first. Almost all products at Pix Experts are covered under our 14 Days Money Back Guarantee policy — subject to the eligibility checks below.
2. Eligibility requirements
To qualify for the guarantee, all five conditions must apply:
- 1
First-time purchase
You made your purchase for the first time.
- 2
Within 14 days
The purchase was made within the last 14 days.
- 3
Quality dissatisfaction
You are not satisfied with the result quality and/or have no use for removed background images.
- 4
Under 50 images
You processed a total of less than 50 images in any resolution.
- 5
Not used before
Your account, you personally, and/or your company have not made use of this policy before.
3. Refund request process
Contact our support team and include the following details so we can locate your order quickly:
Name
Your full name
The email used at checkout
Order Number
e.g. PE-104592
Subscription Name
e.g. Pro Monthly
4. Non-refundable categories
The following purchases sit outside the 14 Days Money Back Guarantee:
- Purchases made with special coupons or promotional discounts
- Customized subscriptions configured for your team or company
- Manual service purchases handled by our editing team
5. Outside the 14-day window
Purchases outside of the 14 Days Money Back Guarantee are generally non-refundable. Subscriptions, however, can be cancelled at any time from your account settings and will stop renewing at the end of the current billing cycle.